Privacy Policy

What do we do with your data handled via this website? 

‘We’ are Torsion Information Security Software Limited, a company registered in England and Wales under company number 09949449. We will be the ‘Data Controller’ of your Personal Data collected via this website. Our registered address is 7 Bell Yard, London, WC2A 2JR. 

What sort of personal data do we collect? 

To provide services via this website (and others), we will collect typically the following information (but not always): 

  • Name 
  • Address 
  • Email Address 
  • Job Title 
  • Telephone Number 
  • Business Name 
  • IP Address 

How do we collect personal data? 

Personal data is obtained from you via one or more of the following: 

  • Visits and use of our websites, and Company Portals 
  • Use of Torsion Information Security’s social media 
  • Use of Google Analytics 
  • Use of HubSpot 
  • Attendees of corporate seminars and webinars hosted by Torsion Information Security 
  • Subscribers to Torsion Information Security Company updates 
  • Parties entering into agreements with Torsion Information Security 
  • Requests for information about products and services offered by Torsion Information Security and/or quotes 
  • Employment enquiries 

Why do we use your personal data? 

Personal data is collected to provide legitimate business services which include: 

  • For Marketing purposes 
  • For us to review and reply to your enquiry 
  • To provide an opinion for a service you have requested 
  • To meet our statutory monitoring and reporting responsibilities 
  • To handle and communicate orders, billings and payment, delivery of products and services 
  • To improve Torsion Information Security services and product offering 

Where indicated, however, some of the information is optional and you can choose not to complete. 

How do we use your personal data? 

Personal data may be used to: 

Meet our contractual obligations. For example: 

  • Carry out our obligations arising from any contracts agreed to by you and us 
  • Process orders, process a request for further information, to maintain records and to provide pre and after-sales service 
  • Pass to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service 
  • Notify you of changes to our services 

Meet our legal obligations. For example: 

  • Fraud prevention, tax, accounting, employment, health and safety or other applicable legislation 

Support our legitimate interests as a software company. For example: 

  • We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us 

Or with your consent to action something. For example: 

  • Seek your views or comments on the services we provide 
  • Send you communications which you have requested and that may be of interest to you. These may include information about product updates, newsletters, events, webinars 
  • To inform you of various promotions, goods and services that may be of interest to you. You may be contacted by email, telephone or such other means with carefully selected marketing communications we deem relevant to send to you in the legitimate interests of Torsion Information Security as an IT service provider. Each marketing communication sent to you by Torsion Information Security will provide you with the option to unsubscribe and manage your data profile and communication preferences from Torsion Information Security at any time 
  • Create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively 

Where do we store your personal data? 

Information collected is stored on the Company’s CRM system and HubSpot. 

As part of any services offered by Torsion Information Security, information provided may be transferred to countries outside the European Economic Area (‘EEA’) i.e. our servers, or third party servers that are used to provide Torsion Information Security services located in a country outside the EEA. By submitting your data, you consent to the transfer, storage and/or processing of your data wherever it be stored. However, if your data is transferred outside the EEA, steps will be taken to ensure appropriate security measures are in place to ensure your privacy rights continue to be protected as outlined in this Policy. 

Torsion Information Security website – Previous browsing history is available to Torsion Information Security employees only, to determine your interests in order that we can engage with you more effectively and improve our site. If Cookies are switched off then your previous browsing history is no longer be available to Torsion Information Security (See “Cookies” below). If you do not wish for us to have your personal information, please do not fill out any of the web forms on these sites. 

How long do we store your personal data? 

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. 

Who has access to your personal data? 

Only our employees are granted access to customer information. This is ensured by the use of strict operational processes and procedures. 

Staff are trained on security systems and relevant processes and procedures which are reviewed regularly for ongoing effectiveness and suitability for purpose. All employees are kept up-to-date on the Torsion Information Security privacy practices. Employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that customer information is protected. 

All IT systems are kept in a secure environment with appropriate access control. We are audited on a regular basis by an independent security company. 

Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

We will not sell or rent your information to third parties. 

Third-Party Service Providers working on our behalf: 

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure. 

Third-Party Product Providers we work in association with: 

We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet your needs. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered with them. In some cases, they will be acting as a data controller of your information and, therefore, we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy. 

We may also further transfer data if we are under a duty to disclose or share your personal data to comply with any legal obligation or to law enforcement. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

What rights do you have over your personal data? 

Different rules apply depending on the type of Lawful Processing being undertaken. Many of the following individuals’ rights apply, however, whatever the basis of processing: 

  • The right to be informed how personal data is processed 
  • The right of access to their personal data 
  • The right to rectification 
  • The right to be forgotten 
  • The right to restrict processing 
  • The right to data portability 
  • The right to object 

The accuracy of personal data is imperative. We aim to keep it updated at all times. The personal data we hold on you is available upon request by contacting You can request that your data is updated and/or deleted at any time, unless Torsion Information Security can justify that it is retained for legitimate business or legal purpose. When updating your personal data, you may be asked to verify your identity before your request can be actioned. 

You can change your marketing preferences at any time by calling your Torsion Information Security contact, emailing, or by clicking on  the ‘Unsubscribe’ link at the bottom of any of our emails. 

Links to other websites/from other websites 

Torsion Information Security websites may contain links to other websites run by other organisations. Torsion Information Security Privacy Policy only applies to Torsion Information Security websites and you are encouraged to read the Privacy Statements on the third party websites that you visit such as Google. Torsion Information Security is not responsible for the Privacy Policies and practices of other websites even if they were accessed via a Torsion Information Security website. Equally, if you link to a Torsion Information Security website from a third-party site, Torsion Information Security is not responsible for the Privacy Policies and practices of that third-party site. 

Cookie Notice 

What are cookies? 

A cookie is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile device when you visit a website. The server then sends a cookie back to the originating website each time you subsequently visit it, or if you visit another website which recognises that cookie. 

Why do websites use cookies? 

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So, cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website. 

Do all cookies do the same thing? 

No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website. 

How does Torsion Information Security use cookies? 

Our website uses the following types of cookie: 

  • Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly. These technical cookies are absolutely necessary for our website to function properly. 
  • Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language that you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience. 
  • Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and only obtain anonymous data. 
  • Commercial cookies: We use these to show you Torsion Information Security advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you have been searching for, the products you have viewed and the prices you have been shown. 

How long do Torsion Information Security cookies stay active? 

The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to. 

How can you recognise Torsion Information Security cookies? 

You can find our cookies in your browser settings. 

Does Torsion Information Security use third-party cookies? 

Yes, Torsion Information Security uses the services of trusted and recognised online advertising and marketing companies. Torsion Information Security may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. 

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: 

Use of re-targeting functions on the website 

Activation of interest-related advertising using “re-targeting”. All Torsion Information Security websites use “re-targeting Tags” which is a JavaScript element positioned in the website source code. When a user visits a page that contains a re-targeting tag, the provider of the online advertising (e.g. Google) places a cookie on the user’s computer and organises the advertising in accordance with retargeting target group lists. This cookie is subsequently used to activate re-targeting campaigns (“Interest-related advertising“) on other websites. Studies have proven that integrating interest-related advertising is of greater interest for the Internet user than an advert which has no direct relation to the person’s interest and previously visited websites. 

Who has access to Torsion Information Security cookie data? 

Only our staff have access to Torsion Information Security cookies. Cookies placed by third parties can be accessed by these third parties. 

How can you manage your cookie preferences? 

Using your browser settings in, for example, Edge, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. 

If you choose not to accept certain cookies, you may not be able to use some functions on our website. And opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns. 

Questions and complaints 

Any questions should be sent to: 

You have a right to lodge a complaint if you believe that Torsion Information Security has not upheld the rights, obligations and responsibilities set out in this Privacy Policy. Please send any complaints to: